Refund policy
The quality of our hair is something we stand behind 100%! We are happy to say we have a very low return rate, however we know that some things happen. Our return policy is valid for a period of 60 days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met.
Refund requirements
The following criteria must be met to qualify for a refund:
- Product is defective
- Product must be unopened
- Product must be unused
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Proof of purchase
To complete your refund, we require a receipt with the order number. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit or an exchange instead. If you choose to not ship back the hair, we also require photos to proof the defective products flaws.
Shipping items
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
Returns can be mailed to: Warehouse. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
All refunds will be subject to a 18% restocking fee.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
hello@scarletthair.com